VUGS PLAYER SUPPORT
Let’s get you
back to play.
A few answers to the common questions.
And a real inbox when you need more help.
GET IN TOUCH
Hello, player.
Tell us which game you’re playing, your phone model, and what happened. Your game version and a screenshot of the problem can help, too.
vugs.official@gmail.comPlease don’t send passwords, verification codes or payment card details.
Arcade Arrows help
Where can I download Arcade Arrows?
Arcade Arrows is currently in internal testing on Android. It has not been publicly released. There is no public download link yet.
Where is my game progress saved?
Your levels, trophies, gold and other progress are saved locally on your device. There is no cloud save or progress transfer at this time. Uninstalling the game or clearing its app data removes this progress.
Restoring a purchase restores eligible ownership; it does not restore your levels, gold or other local progress.
How do I restore Nightfall?
Use the same Google Play account that bought Nightfall, connect to the internet, then open the game’s shop and choose Restore purchases. The game checks your purchase with Google Play.
If Nightfall still appears locked, contact us with the game version and the message shown in the shop. Do not send your Google password or verification codes.
Is Nightfall a subscription?
No. Nightfall is an optional one-time purchase. It unlocks the Nightfall skin, unlimited energy and removes automatic ads. Those benefits remain active when you equip a different bow. Optional rewarded ads remain available if you choose to watch them.
My purchase says pending. What should I do?
Google Play may need time to complete a payment. Nightfall unlocks after a successful purchase is confirmed. Check your purchase status in Google Play and use Restore purchases after it completes. A cancelled or pending payment does not unlock Nightfall.
A rewarded ad isn’t available. What now?
Ad availability can vary. Check your connection and try again later. A reward is granted when the ad provider confirms that you earned it; simply closing an ad does not grant a reward.
Where can I read about privacy?
See the Arcade Arrows privacy policy for information about the game and its Google services, or visit the VUGS privacy page.